Privacy Policy
Effective Date: 29 June 2025
This Privacy Policy outlines how ilovenatural therapeutics (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable privacy laws in South Africa.
By using our website www.ilovenatural.co.za (the “Site”), you agree to the terms of this Privacy Policy.
1. What is POPIA?
POPIA regulates the collection, use, and processing of personal information to protect your right to privacy. Under POPIA, you have the right to be informed when your personal information is collected and to know how it is being used, stored, and shared.
2. Information We Collect
We may collect and process the following personal information:
- Full name
- Email address
- Cell number
Information you submit via our contact forms or direct communications. Any other information you voluntarily provide. We do not collect payment or banking details, as our website does not support online transactions.
3. How We Collect Your Information
We collect personal information when you:
- Submit an inquiry through our contact form
- Email or call us directly
- Subscribe to any updates or newsletters (where applicable)
- Interact with us via social media platforms
- Non-personal browsing data (e.g., IP address, device information, pages visited) may be collected through cookies or analytical tools to improve our website performance.
4. Purpose of Collection
We collect and use your personal information only for the following legitimate purposes:
- To respond to your inquiries and provide product information
- To send updates or respond to service requests
- To improve the content and usability of our website
- To comply with legal obligations
5. Consent and Your Rights under POPIA
By using our Site and voluntarily submitting your personal information, you consent to its collection and use as outlined in this Policy.
Under POPIA, you have the right to:
- Be informed that your personal information is being collected
- Access, correct, or update your personal information
- Object to the processing of your personal information
- Request deletion or destruction of your personal information
- Lodge a complaint with the Information Regulator of South Africa
- To exercise any of these rights, please contact us (see Section 10).
6. Data Security
We are committed to safeguarding your personal information and implement reasonable technical and organizational measures to prevent unauthorized access, disclosure, or misuse. However, no internet-based platform can guarantee 100% security, and you acknowledge this risk by using our Site.
7. Cookies and Tracking
We may use basic cookies to improve user experience and understand how visitors interact with our Site. You can control cookie settings via your browser.
8. Third-Party Links
Our Site may contain links to third-party websites. Once you leave our Site, we are not responsible for the privacy practices or content of those external sites.
9. Children’s Privacy
This Site is not intended for children under the age of 18, and we do not knowingly collect personal data from minors.
10. Contact Information
To access, update, or delete your information, or for general privacy queries, please contact us at orders@ilovenatural.co.za
If you believe your rights under POPIA have been violated, you may also contact the Information Regulator:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
11. Changes to This Policy
We may update this Privacy Policy from time to time to comply with legal updates or changes in our practices. Any changes will be posted on this page and are effective immediately upon posting.